Every customer issue or business obstacle is different. To help you select a suitable service package, Mitsubishi Logisnext Europe services offer you an audit to assess how efficient your current logistics processes are. It is beneficial not just as a baseline for your maintenance agreement but also to review the critical support needs for your operations, ensuring you can choose the right solution for your logistics operations.
The right service package for every need
Our specialists here at Mitsubishi Logisnext Europe help you audit and assess your maintenance process’s efficiency and identify areas requiring immediate attention. The assessment prioritises maintenance areas and can be used to set goals for our Service Agreements.
We recommend using the audit also for benchmarking the maintenance efficiency and yearly to update the development goals and operational priorities. In the Essential and Advanced packages, the audit is done at the beginning of the contract phase.
The first service level is Essentials, which includes a maintenance audit and preventive maintenance. The Essentials level includes email support between 8.00 and 16.00 (EET) Monday to Friday. Repairs of unexpected failures are possible, but no response time is guaranteed and all repairs are charged per specific offer.
The next service level is Advanced, which includes a maintenance audit, extended maintenance and the AGV Help Desk. The Advanced level includes email support between 8.00 and 16.00 (EET) Monday to Friday. This level includes access to the AGV Help Desk, which will respond to your queries within 1 hour at any time on any day of the week. Repairs of unexpected failures are possible, and we guarantee a response within 72 hours. Repairs will be carried out during business hours and all repairs will be charged per a specific offer at a fixed monthly rate.
The third service level is Full, which includes a maintenance audit, preventive maintenance and software maintenance. The Advanced level includes email support between 8.00 and 22.00 (EET) Monday to Friday. This level includes access to the AGV Help Desk, which will respond to your queries within 1 hour at any time on any day of the week. Repairs of unexpected failures, within business hours, are included in the monthly fee and done by a named service partner, and we will respond to your failure queries within 24 hours. Spare parts are also included.