Rocla Maintenance Service for AGV

Service levels available for contract customers

Mitsubishi Logisnext Europe AGV Service Agreements contain a selection of maintenance services. Services can be purchased in four different packages that include typical services for different needs.

Service levels for every need

Essentials

The first service level is Essentials, which includes a maintenance audit and preventive maintenance. The Essentials level includes email support between 8.00 and 16.00 (EET) Monday to Friday. Repairs of unexpected failures are possible, but no response time is guaranteed and all repairs are charged per a specific offer.

Advanced

The next service level is Advanced, which includes a maintenance audit, extended maintenance and the AGV Help Desk. The Advanced level includes email support between 8.00 and 16.00 (EET) Monday to Friday. This level includes access to the AGV Help Desk, which will respond to your queries within 1 hour at any time on any day of the week. Repairs of unexpected failures are possible, and we guarantee a response within 72 hours. Repairs will be carried out during business hours and all repairs will be charged per a specific offer at a fixed monthly rate .

The highest service level is Guaranteed. This ensures high availability of your AGV fleet

Full

The third service level is Full, which includes a maintenance audit, preventive maintenance and software maintenance. The Advanced level includes email support between 8.00 and 22.00 (EET) Monday to Friday. This level includes access to the AGV Help Desk, which will respond to your queries within 1 hour at any time on any day of the week. Repairs of unexpected failures, within business hours, are included in the monthly fee and done by a named service partner, and we will respond to your failure queries within 24 hours. Spare parts are also included.

Guaranteed

The highest service level is Guaranteed. This ensures high availability of your AGV fleet, a service promise guaranteed by Mitsubishi Logisnext Europe with service modules such as preventive maintenance, repairs, help desk and spare parts. It includes the same email support and AGV Help Desk benefits as the previous two levels. However, unexpected failure repair is possible at any time, in addition to being included in the fixed monthly fee and performed by a named service partner. Furthermore, consignment inventory, a logistics personnel training programme and guaranteed uptime are all included.

Service Sales

AGV service sales

Call +358 20 778 1555 / service.sales@logisnext.eu

Service Agreements Brochure

Learn more about our service agreements

Download the brochure to discover and learn more about all the available service levels